In the following terms and conditions, the terms ‘we’, ‘our’ and ‘us’ refer to Luna Grace Melts. The terms ‘you’ and ‘your’ refer to the customer.
By visiting our website and ordering Luna Grace Melts products, you must agree and adhere to our terms and conditions, privacy and cookies policy. You, the customer, must be 18 years or over to purchase any of our wax melt products from our website.
Luna Grace Melts respect customer privacy at all times and do not share or sell any information or data with third party companies.
For the purpose of online orders of our products, we need to collect information during the checkout process for billing and delivery purposes and to enhance your online experience with us. Luna Grace Melts may use your personal data to send out special offers, promotions and our latest news, which you can opt-out of at any time by getting in touch.
We may also need to use your contact information for any enquiries, complaints or sales that you make online with us.
All correspondence between Luna Grace Melts and the customer, is strictly confidential.
No emails, letters or other contact information should be disclosed or distributed to any party other than the intended recipient.
All Luna Grace Melts products are CLP (Classification, Labelling and Packaging) compliant and all come with such safety labels as required by law, attached to the back of individual product packaging.
Our CLP labels explain all allergen and environmental information.
Our melts must be used as prompted in the safety labels mentioned above. Please respect the environment and check local recycling guidelines when disposing or any wax or packaging materials.
Please note the colour and decoration shown in the product images on our website, may vary for each scent.
Our fragrances simply smell similar to the respective designer brands. Trademarks and copyrights are property of the respective manufacturers and/or designers. We have no affiliation with manufacturers/designers and are not to be confused with the originals.
All product images are owned by Luna Grace Melts. You do not have the right to use, promote or sell these images.
Once you have placed your order, we will package and post your item to the addressed specified during your purchase. Please note that we cannot accept any responsibility for address mistakes. We ask that you check the address before completing your payment.
You will receive an email stating when we have received your order and another email once your item(s) have been dispatched/completed.
Where applicable, you may also receive a shipping tracking number.
Luna Grace Melts from time-to-time, use promotional discount codes. Please note that all of these offers have expiration dates and certain basket and product restrictions.
Online payments are processed via our secure PayPal payment gateway with encrypted data. We accept most major debit and credit cards, such as Visa, MasterCard, Delta and Maestro. All orders are subject to transaction completion.
On rare occasions, offline purchases can be made. Please get in touch if you have agreed with a member of our team to pay with alternative payment methods, such as BACs.
Delivery costs on our website include postage and packaging.
All of our orders will require a signature as proof of delivery.
We aim to dispatch all orders within 3 working days.
Luna Grace Melts use Royal Mail or Hermes for shipping.
RETURNS AND COMPLAINTS
We do not accept returns for products that have been opened or used, orders that have been created by mistake and for the simple reason that you do not like the fragrance.
All items returned must be in their original and re-saleable condition.
Please wait 10 working days to get in touch with us regarding items that have not been delivered.
We cannot refund the cost of initial shipping fees. All postage and packaging for returns costs are of the responsibility of the customer.
Refund can only be made to the payment method used to make the order.
If you require any further information regarding these terms and conditions, please contact us.